XPERT FITNESS
TERMS & CONDITIONS

Updated September 2026

1. About These Terms

These Terms & Conditions apply to the use of the XPERT Fitness website and to bookings and purchases made with XPERT Fitness LLC (“XPERT”, “we”, “us” or “our”). They should be read together with any course-specific information, booking confirmation, learner manual, policies and notices supplied to you.

By creating an account, using the website, purchasing a training course or accessing XPERT digital content, you agree to these Terms & Conditions. If you do not agree, you should not use the website or complete a purchase.

Nothing in these Terms excludes or restricts any statutory rights that cannot lawfully be excluded or restricted.

2. International Clients

XPERT provides training internationally. You are responsible for complying with laws and requirements that apply to you in the country in which you access or use our services.

Where mandatory consumer protection laws in your country provide rights additional to these Terms, those statutory rights will apply and take precedence to the extent required by law.

3. Buying a Training Course

To purchase training through the Website, you may be required to create an online account and provide complete and accurate information.

When you place an order, you are offering to purchase the selected training on these Terms. A booking is confirmed when XPERT accepts the booking and receives the required payment or agreed deposit.

Where an order contains more than one training course, each course is treated as a separate booking for cancellation, transfer and refund purposes.

XPERT may decline an order where reasonably necessary, including where a course is unavailable, payment cannot be authorised, eligibility requirements are not met, or there is an obvious pricing or website error.

XPERT may withdraw a course from sale before a booking is accepted.

4. Membership and Website Access

Where membership is included with an XPERT instructor qualification, membership will begin in accordance with the relevant course and certification requirements.

Website and membership access is personal to you and may not be transferred, sold, shared or used for unauthorised commercial purposes.

You are responsible for keeping your login details secure and for activity carried out through your account.

Where an instructor register is provided, XPERT may publish the information explained to you during registration. If you do not wish your details to appear, or you need them amended, contact info@xpertfitness.com.

5. Online Study Materials and Digital Content

Some XPERT courses include online study materials, videos, manuals, downloads or other digital content. Access may be provided immediately or shortly after registration.

Where applicable law gives you a cancellation period and you request immediate access to digital content during that period, XPERT will obtain the consent and acknowledgement required by law before supply begins. Where the legal requirements are satisfied, you may lose your statutory cancellation right once supply of the digital content begins.

Where those requirements have not been satisfied, nothing in these Terms removes a statutory cancellation right that would otherwise apply.

You are responsible for providing suitable equipment, software and internet access to use online materials.

6. Study Materials

Course materials may be supplied online, at the training venue or by post, depending on the course. Children’s training and other specialist courses may have separate pre-learning arrangements communicated at booking.

Delivery charges may apply where physical materials are requested or supplied by post. Any applicable charge will be communicated before it is incurred.

If you fail to accept delivery or provide adequate delivery information, XPERT may charge reasonable additional storage or redelivery costs where permitted by law.

7. Copyright and Intellectual Property

All XPERT manuals, course materials, videos, graphics, logos, downloads, website content and other training resources are protected by applicable intellectual property laws and are owned by or licensed to XPERT Fitness LLC.

Materials are supplied for your personal learning and permitted teaching use only. They may not be copied, reproduced, recorded, distributed, sold, uploaded, shared or commercially exploited without XPERT’s prior written permission, except where permitted by law.

8. Payment Terms

The price payable for a course will be shown at the time of booking. Currency and applicable taxes or additional charges may vary by location.

Payment may be taken by card, PayPal or another payment method offered by XPERT. Your booking is not confirmed until the required payment or agreed deposit has been received.

If an obvious pricing error occurs, XPERT will contact you before accepting the booking and give you the option to proceed at the correct price or cancel without charge.

Where an instalment or balance is due, the payment schedule provided at booking applies. If an amount remains unpaid by its due date, XPERT may suspend access or refuse attendance after giving reasonable notice, subject to applicable law.

9. Cancellation and Refund Policy

Considerable planning goes into every XPERT training course. When you book a place, XPERT reserves that space for you and may commit to costs including Master Trainers, venues, travel, accommodation, course materials, administration and other delivery costs.

All cancellation and transfer requests must be made in writing to info@xpertfitness.com.

9.1 Cancellation More Than 30 Calendar Days Before Training

If XPERT receives your cancellation more than 30 calendar days before the scheduled training start date, you may request:

• a transfer to another available XPERT training date; or

• a refund, less any reasonable costs or losses already incurred by XPERT directly in connection with your booking and cancellation, where such deductions are permitted by law.

Transfers are subject to availability and must be approved by XPERT.

9.2 Cancellation 30 Calendar Days or Less Before Training

If you cancel 30 calendar days or less before the scheduled training start date, no refund will normally be provided.

By this stage XPERT will usually have committed resources and costs to delivering the training and may have limited opportunity to resell your place.

Where applicable consumer law requires it, any amount retained by XPERT will be limited to the losses XPERT is reasonably entitled to recover as a result of your cancellation, taking account of costs saved and any reasonable opportunity to resell the place.

Where circumstances allow, XPERT may offer a transfer to another training date instead. Any transfer is subject to availability, XPERT’s approval and any reasonable administration charge or price difference that has been clearly communicated.

9.3 Transfers

Transfers requested more than 30 days before training will normally be considered subject to availability. Requests received 30 days or less before training will be considered on a case-by-case basis and are not guaranteed.

A transferred booking cannot subsequently be cancelled for a cash refund except where required by law. Course bookings are personal to the registered participant and may not be transferred to another person without XPERT’s prior written approval.

9.4 Failure to Attend

If you fail to attend your booked training without cancelling or transferring in advance, you will normally be treated as having cancelled the booking and no refund will be provided, subject to your statutory rights.

Where a course runs over more than one day, you must attend the required training hours and components to meet XPERT certification requirements. Failure to do so may mean that certification cannot be awarded.

9.5 Illness, Injury and Exceptional Circumstances

If serious illness, injury or exceptional circumstances prevent you from attending, contact XPERT as soon as reasonably possible. We may request appropriate supporting evidence.

Depending on the circumstances, XPERT may offer a transfer, credit or another reasonable solution. This does not affect your statutory rights.

We recommend appropriate insurance where travel, accommodation or other significant costs are associated with attending training.

9.6 Deposits and Instalments

Where a deposit or instalment plan is offered, the payment terms will be made clear at booking. Any amount retained following cancellation will be subject to these Terms and applicable law and will not exceed an amount XPERT is reasonably entitled to retain.

9.7 Online Self-Learning and Digital Training

Different statutory rules may apply to online self-learning courses, downloadable manuals, videos and other digital content.

Where you request immediate access to digital content during an applicable statutory cancellation period, XPERT may ask you to expressly consent to supply beginning immediately and acknowledge that you may lose your cancellation right once supply begins.

Once digital content has been supplied or accessed in circumstances where the statutory cancellation right has lawfully been lost, refunds will not normally be available except where required by law.

9.8 Statutory Cancellation Rights

Depending on the nature of the product or training, how the booking was made, whether you are acting as a consumer or for business/professional purposes, and the jurisdiction that applies, you may have statutory cancellation or refund rights.

Where a statutory cooling-off or cancellation right applies, XPERT will honour that right. Nothing in this policy excludes or restricts rights that cannot legally be excluded.

9.9 Refunds

Where a refund is due, XPERT will normally refund using the original payment method. Where a statutory timeframe applies, XPERT will process the refund within that timeframe. In other cases, XPERT will process approved refunds without undue delay.

10. Cancellation or Rescheduling by XPERT

XPERT may occasionally need to reschedule or cancel training for reasons including insufficient participant numbers, trainer illness or unavailability, venue issues, travel disruption, safety concerns or circumstances outside XPERT’s reasonable control.

XPERT will give as much notice as reasonably possible. Where possible, we will offer an alternative date.

If XPERT cancels a training course and a suitable alternative cannot be provided or accepted, course fees paid for the cancelled training will be refunded where required by law.

Except where liability cannot legally be excluded, XPERT is not responsible for independently booked travel, accommodation, loss of earnings or other consequential costs. We strongly recommend flexible or refundable travel and accommodation and appropriate insurance.

11. Minimum Participant Numbers

Some XPERT courses require a minimum number of participants. If the minimum is not reached, XPERT may reschedule or cancel the training. We will endeavour to provide as much notice as reasonably possible and will offer an alternative date or appropriate refund where applicable.

12. Discounts and Vouchers

Promotional codes, vouchers and discounts are subject to the conditions stated with the offer. Unless expressly stated otherwise, only one promotional code may be used per booking.

Discounts cannot normally be applied retrospectively to a completed purchase. If you cancel a discounted booking, the cancellation and refund provisions in these Terms apply.

13. Health and Medical Considerations

XPERT training includes exercise and fitness instruction. Participation in physical activity carries an inherent risk of injury.

You are responsible for deciding whether you are fit to participate and for informing the trainer of relevant limitations or concerns. Where appropriate, seek advice from a suitably qualified healthcare professional before participating.

XPERT trainers and content providers do not provide medical diagnosis or treatment unless expressly stated and appropriately qualified.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

14. Course Eligibility, Attendance and Certification

You are responsible for ensuring that you meet any prerequisites stated for your chosen training. XPERT may refuse or defer participation where prerequisites have not been met or where participation would create an unreasonable safety risk.

Certification is subject to the applicable attendance, assessment and completion requirements. Booking and attending a course does not by itself guarantee certification.

15. Use of Training

XPERT training and materials are provided for educational purposes. You are responsible for how you apply the training in your own teaching or professional practice and for complying with applicable qualifications, insurance, safeguarding, health and safety and other legal or professional requirements in your jurisdiction.

16. Website Availability and Third-Party Services

XPERT aims to keep its website and online learning services available but does not guarantee uninterrupted access. Maintenance, technical failures and third-party service interruptions may occasionally affect availability.

Where a third-party payment provider, platform or external website is used, that provider may also have its own terms and privacy arrangements.

17. Privacy

Personal information will be handled in accordance with XPERT’s Privacy Policy and applicable data protection law.

18. Changes to These Terms

XPERT may update these Terms from time to time. The terms applicable to a booking will normally be those presented to you when the contract was made, unless a change is required by law or is expressly agreed with you.

Any updated website terms will show the date of the latest revision.

19. Contact and Cancellation Requests

Cancellation and transfer requests must be submitted in writing to:

Email: info@xpertfitness.com

Please include your full name, course, location, training date, booking or order number, and whether you are requesting cancellation or transfer.

20. Governing Law and Statutory Rights

The law and jurisdiction applying to a contract may depend on the contracting entity, the customer’s location and mandatory consumer protection rules. Nothing in these Terms deprives a consumer of mandatory protections available under applicable law.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.